Non-profitExpert-built kit

Digital Marketing Manager

Plans digital budgets, builds email campaigns, publishes social content, and optimizes search ads and SEO.

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Interview content for Mid

37
What to ask. Competency and attitude questions, assigned to the right round.
222
What to listen for. Written indicators to credit and discount, per question.
13
What the hire must do. Capabilities with expected proficiency at each level.

Look inside: one question, as it appears in the kit

Pick the level you’re hiring. The sample changes with the level you select.

Round 3 · Channel Execution & Collaboration22 competency questions

Data, Technology & Optimization Infrastructure

Content Management & Governance

Manages content workflows and publishing calendars across channels; enforces governance standards and brand consistency; optimizes content architecture for user experience and findability.

Expected at Mid

Sample competency question

Describe a time when you had to establish or overhaul how content was created, approved, and published across your organization.

Ask once, as written, then allow silence. A helpful rephrase may hand the candidate the answer.

Credit

  • Mentions specific pain points (approval delays, brand inconsistency, duplication)
  • Describes clear roles and accountability
  • Acknowledges tension between speed and quality control

Discount

  • Process designed in isolation without stakeholder input
  • No metrics or feedback loops for process improvement
  • Overly rigid process that stifled necessary flexibility

Managers independently own cross-channel publishing workflows, enforce brand governance, and ensure WCAG accessibility standards. This prevents inconsistent messaging, legal liability from accessibility violations, poor findability, and approval bottlenecks that delay time-sensitive campaigns.

Ryan Mahoney

Why this role is hard · Ryan Mahoney

This level is tough because you're hiring someone who has to translate between two worlds that don't naturally talk to each other. They need to explain to a CMO why a 12 percent bump in email open rates actually matters for revenue, and they need to tell a creative team why their gorgeous campaign will flop without proper segmentation. The best candidates can show you they've done this translation under real pressure, not just that they get the theory. Look for someone who can walk you through a specific time they killed a campaign because the data was clear but the politics were messy. That's the real job.

Everything in the download, in the order you’ll use it

Level guides for Junior, Mid, Senior and Principal.

Before you post

  • 1Ready-to-use job description
  • 3Video screening prompts
  • 8Resume screening criteria

In the room

  • 22Competency interview questions
  • 15Attitude interview questions
  • 1Hands-on work simulations
  • 1Presentation prompts

At the debrief

  • Progression framework
  • Exceeds / Meets / Below anchors for every exercise
  • 4Interview plan with time per round

Core Evaluation

Critical questions for this role

The competency and attitude questions below are where the hiring decision is made. They run in the live interview rounds and are calibrated to the level selected above.

22 Competency Questions

1 of 22

  1. Discipline

    Data, Technology & Optimization Infrastructure

  2. Job requirement

    Content Management & Governance

    Manages content workflows and publishing calendars across channels; enforces governance standards and brand consistency; optimizes content architecture for user experience and findability.

  3. Expected at Mid

    Managers independently own cross-channel publishing workflows, enforce brand governance, and ensure WCAG accessibility standards. This prevents inconsistent messaging, legal liability from accessibility violations, poor findability, and approval bottlenecks that delay time-sensitive campaigns.

Interview round: Channel Execution & Collaboration

Describe a time when you had to establish or overhaul how content was created, approved, and published across your organization.

Positive indicators

  • Mentions specific pain points (approval delays, brand inconsistency, duplication)
  • Describes clear roles and accountability
  • Acknowledges tension between speed and quality control

Negative indicators

  • Process designed in isolation without stakeholder input
  • No metrics or feedback loops for process improvement
  • Overly rigid process that stifled necessary flexibility

15 Attitude Questions

1 of 15

Active Listening

The disciplined cognitive and behavioral practice of fully concentrating on, comprehending, and accurately interpreting verbal and non-verbal communication from others, followed by purposeful response that validates understanding and surfaces latent meaning. In digital marketing management, this involves suspending solution-generation, managing cognitive load from multiple information streams, detecting emotional undercurrents and unstated constraints, and synthesizing fragmented inputs into actionable intelligence without imposing premature interpretive frameworks.

Interview round: Recruiter Screen

Describe a situation where you needed to understand requirements from a team with very different priorities, like legal or finance.

Positive indicators

  • Names specific requirement understood
  • Describes creative solution proposed
  • References improved ongoing relationship

Negative indicators

  • Treated requirements as obstacles
  • Complied minimally without engagement
  • Escalated without attempting collaboration

Supporting Evaluation

How candidates earn the selection conversation

The goal is to reduce effort for everyone by collecting more useful signals before adding more interviews. Lightweight application prompts and structured screens help your team focus interview time on the candidates most likely to succeed.

Stage 1 · Application

Filter at the door

Runs the moment a candidate hits Submit. Disqualifying answers end the application; everything else is captured for review.

Video-Response Questions

1 of 3

Application Screen: Video Response

You are preparing a weekly email campaign calendar when the creative director, sales lead, and product team submit conflicting campaign themes for the same week. How would you facilitate a resolution that addresses their priorities while maintaining the integrity of your nurture sequences?

Candidate experience

REC
0:42 / 2:00
1Record
2Review
3Submit

Response time

2 min

Format

Recorded video

Stage 2 · Resume Screening

Read the resume against fixed criteria

Reviewers score every application that clears the door against the same criteria. Stronger reviews advance to live interviews; weaker ones are archived without further screening.

Resume Review Criteria

8 criteria
Evidence of designing full-funnel digital campaigns, building landing pages, and iterating based on behavioral data.
Evidence of constructing engagement-based audience segments in CRM and analytics platforms while applying bias-mitigation and ethical targeting safeguards.
Evidence of monitoring multi-channel spend efficiency, calculating acquisition costs, and reallocating resources to optimize return.
Evidence of aligning creative, program, and data teams through editorial calendars, content briefs, and synchronized execution timelines.

Is the resume complete, well-organized, and free from formatting, spelling, and grammar mistakes?

Does the resume show relevant prior work experience?

Does the cover letter or personal statement convey clear relevance and familiarity with the job?

Does the resume indicate required academic credentials, relevant certifications, or necessary training?

Stage 3 · During Interviews

Where the hire is decided

Interview rounds use the competency and attitude questions outlined above, then add tests, work simulations, and presentations that reveal deeper evidence about how the candidate thinks and works.

Presentation Prompt

Walk us through a past campaign where you owned the full lifecycle and designed landing pages for conversion. Discuss your approach to hypothesis generation, A/B testing methodology, and how you translated results into iterative improvements.

Format

deck-and-walkthrough · 20 min · ~2 hr prep

Audience

Hiring manager, cross-functional marketing leads, and data analytics partners

What to prepare

  • A 3-5 slide deck summarizing the campaign context, your testing framework, and key outcomes
  • Annotated screenshots or portfolio excerpts (redacted if necessary)

Deliverables

  • A short deck and verbal walkthrough
  • Discussion of trade-offs and decision points

Ground rules

  • Use only work you are permitted to share; redact sensitive metrics or proprietary data as needed
  • Focus on your personal contribution and reasoning, not just team outcomes
  • Slides should support your narrative, not replace it

Scoring anchors

Exceeds
Presents a compelling narrative of iterative optimization where testing directly informed strategic shifts; demonstrates mastery of statistical rigor and cross-functional alignment.
Meets
Walks through a logical testing process with clear hypotheses, execution, and measurable outcomes; acknowledges limitations and next steps.
Below
Relies on anecdotal evidence or unstructured testing; cannot explain methodology or how results drove decisions; focuses solely on surface-level metrics.

Response time

20 min

Positive indicators

  • Clearly articulates the initial conversion problem and the rationale behind the testing hypothesis
  • Demonstrates rigorous experimental design (e.g., sample size, statistical significance, isolation of variables)
  • Translates quantitative results into actionable qualitative insights for future iterations
  • Shows ownership of end-to-end process, including post-test implementation and documentation

Negative indicators

  • Presents vanity metrics without connecting them to actual conversion or business impact
  • Describes tests without clear hypotheses or methodological rigor
  • Blames external factors for underperformance without analyzing controllable variables
  • Fails to explain how learnings were institutionalized or shared across campaigns

Work Simulation Scenario

Scenario. You've inherited a donation landing page that converts at 2.1%, well below the 3.5% target. Traffic is steady, but bounce rate is high and form abandonment spikes at the 'recurring gift' toggle. You have 35 minutes with a Data & UX Partner to diagnose the friction, formulate test hypotheses, and outline a validation plan.

Problem to solve. Ask targeted questions to uncover root causes, prioritize interventions, and design a rigorous A/B testing framework that respects donor equity and platform constraints.

Format

discovery-interview · 35 min · ~2 hr prep

Success criteria

  • Systematically diagnose friction using high-information clarifying questions
  • Surface assumptions and validate them before jumping to solutions
  • Formulate a hypothesis-driven test plan with clear success metrics and equity guardrails

What to review beforehand

  • Fundamentals of conversion rate optimization and A/B testing methodology
  • Basic UX principles for donation flows and recurring giving
  • Common accessibility and equity considerations in nonprofit digital fundraising

Ground rules

  • This is a discovery conversation; you drive the questioning
  • Do not build or write a test plan document; walk through your diagnostic approach and decision logic
  • Focus on how you frame questions, handle ambiguity, and prioritize next steps

Roles in scenario

Data & UX Partner (informed_partner, played by peer)

Motivation. Wants to ship fixes quickly but values methodological rigor and equitable donor experience.

Constraints

  • Only has bandwidth for one major test cycle this month
  • Limited access to backend session recordings; relies on GA4 and heatmaps
  • Must ensure any changes do not degrade mobile or screen-reader accessibility

Tensions to introduce

  • Pushes back if hypotheses lack statistical or behavioral grounding
  • Emphasizes that low-income donors are disproportionately affected by UI friction
  • Will not volunteer data unless specifically asked

In-character guidance

  • Answer questions honestly and provide concrete data when prompted (e.g., 'Heatmaps show 60% drop-off at recurring toggle', 'Mobile users are 40% of traffic')
  • Maintain a collaborative but rigorous tone
  • Highlight equity and accessibility implications if the candidate overlooks them

Do not

  • Do not volunteer information the candidate did not ask for
  • Do not coach the candidate on UX best practices or testing frameworks
  • Do not steer the candidate toward a preferred solution or hypothesis
  • Do not solve the diagnostic problem or write the test plan for them

Scoring anchors

Exceeds
Systematically uncovers constraints and user behavior patterns, builds a hypothesis-driven test plan with equity guardrails, and clearly defines success criteria and prioritization logic.
Meets
Asks relevant diagnostic questions, identifies likely friction points, and proposes a basic, methodologically sound test approach.
Below
Jumps to conclusions without inquiry, asks low-value questions, or fails to structure a coherent testing or prioritization approach.

Response time

35 min

Positive indicators

  • Asks high-information clarifying questions about traffic sources, device splits, past test history, and qualitative feedback
  • Surfaces assumptions and explicitly validates them before proposing interventions
  • Frames hypotheses with clear independent/dependent variables, sample size considerations, and success metrics
  • Integrates equity and accessibility guardrails into the testing framework
  • Prioritizes interventions based on impact vs. effort and aligns with stakeholder constraints

Negative indicators

  • Guesses solutions without asking for data or user context
  • Jumps to UI tweaks before diagnosing funnel drop-off points
  • Freezes under ambiguity or relies on generic best practices without tailoring
  • Ignores mobile, accessibility, or donor equity implications in the test design
  • Fails to define clear success criteria or statistical thresholds for validation

Progression Framework

This table shows how competencies evolve across experience levels. Each cell shows competency at that level.

Data, Technology & Optimization Infrastructure

5 competencies

CompetencyJuniorMidSeniorPrincipal
Content Management & Governance

Uploads content to CMS following established templates; applies metadata, tagging, and SEO elements; follows content governance checklists for quality assurance.

Manages content workflows and publishing calendars across channels; enforces governance standards and brand consistency; optimizes content architecture for user experience and findability.

Develops comprehensive content governance frameworks and taxonomy structures; architects CMS implementations and headless content strategies; leads content strategy integration across marketing channels.

Establishes enterprise content operations models and governance at scale; innovates in headless and composable CMS architectures; defines global content strategy and localization frameworks.

Conversion Rate Optimization

Implements A/B test variations using visual editors; collects and documents test results; reports on basic conversion metrics and anomalies.

Manages CRO programs including test prioritization frameworks; designs and executes A/B and multivariate tests; analyzes conversion funnels and recommends specific optimizations.

Develops CRO strategies and experimentation frameworks at scale; architects personalization programs; leads UX optimization initiatives and cross-functional testing teams.

Establishes enterprise experimentation culture and testing standards; innovates in predictive optimization and AI-driven personalization; defines optimization methodologies and center of excellence models.

CRM & Data Platform Management

Maintains customer data hygiene and record updates; creates basic audience segments using standard criteria; runs standard reports and exports.

Manages CRM operations and CDP implementations; develops advanced segmentation strategies; ensures data quality, compliance, and synchronization across systems.

Architects CDP and CRM strategies including data models; designs customer data flows and identity resolution frameworks; leads cross-functional data integration initiatives.

Establishes enterprise customer data strategy and governance; innovates in privacy-preserving data architectures and zero-party data strategies; defines industry standards for customer data management.

Marketing Analytics & Attribution Modeling

Pulls standard reports from analytics platforms; validates data accuracy and troubleshoots tracking issues; creates basic dashboards for stakeholders.

Develops marketing analytics and attribution models including multi-touch attribution; analyzes campaign performance across channels; provides actionable insights and recommendations.

Architects attribution frameworks and custom analytics solutions; designs data collection strategies; leads data-driven decision-making processes and analytics governance.

Establishes enterprise marketing measurement standards and data strategy; innovates in incrementality testing and AI-driven analytics; defines industry analytics best practices and data literacy programs.

Marketing Technology Infrastructure

Configures basic tool settings and user permissions; troubleshoots common technical issues and escalates complex problems; maintains technology inventory documentation.

Administers marketing technology platforms including tag management; manages basic integrations between tools using pre-built connectors; evaluates new technology solutions for specific use cases.

Architects marketing technology stack and integration patterns; leads platform selection and implementation projects; establishes technology governance and data flow standards.

Defines enterprise martech architecture and digital transformation roadmaps; establishes innovation labs for emerging technology evaluation; creates scalable infrastructure for global operations.

Digital Marketing Channel Operations

4 competencies

CompetencyJuniorMidSeniorPrincipal
Email & Mobile Marketing Operations

Executes email campaigns using pre-built templates; manages subscriber list hygiene and segmentation; performs basic A/B testing of subject lines and send times.

Manages end-to-end email and SMS campaign operations including automation workflows; develops audience segmentation strategies; optimizes deliverability and engagement metrics.

Develops comprehensive email and mobile channel strategies; architects complex automation and personalization workflows; integrates messaging across full customer journey maps.

Innovates messaging channel strategies and emerging platform adoption; establishes enterprise-wide email governance and deliverability standards; drives adoption of AI-driven personalization at scale.

Influencer & Partnership Marketing

Researches potential influencers and partnership opportunities; tracks deliverable timelines and content approvals; maintains partnership contact databases.

Manages influencer relationships and campaign execution end-to-end; negotiates partnership terms and usage rights; measures and reports on partnership ROI and engagement metrics.

Develops influencer strategy and partnership frameworks; builds ambassador and affiliate programs; integrates partnerships into broader marketing mix and brand strategy.

Creates enterprise partnership ecosystems and co-creation models; establishes influencer governance and ethics frameworks; innovates in brand collaboration and community partnership strategies.

Search Engine Marketing & Optimization

Performs keyword research using standard tools; implements on-page SEO changes in CMS; manages PPC bid adjustments and budget pacing under supervision.

Manages SEO and SEM campaigns independently including technical audits; optimizes landing pages for quality score; analyzes search performance data and adjusts keyword strategies.

Develops comprehensive search marketing strategies; architects technical SEO frameworks and site structures; manages large-scale PPC budgets and agency relationships.

Establishes enterprise search strategy and search intelligence capabilities; innovates in voice search and AI-driven search optimization; defines industry best practices for search visibility.

Social Media & Community Engagement

Schedules social media content and monitors engagement metrics; responds to standard community inquiries; supports setup of peer-to-peer fundraising campaign pages.

Manages social content calendars and community engagement strategies; executes influencer outreach campaigns; analyzes social performance and adjusts tactics accordingly.

Develops comprehensive social media and community strategies; builds governance models for user-generated content; leads influencer partnership programs and peer-to-peer fundraising initiatives.

Shapes enterprise social media vision and community-led growth models; establishes social commerce and decentralized community structures; innovates in platform-specific content strategies.

Strategy, Governance & Organizational Development

4 competencies

CompetencyJuniorMidSeniorPrincipal
Compliance & Contract Governance

Reviews contracts for completeness and standard clause inclusion; maintains compliance checklists and data privacy documentation; tracks regulatory update notifications.

Manages contract review workflows and approval routing; ensures campaign compliance with GDPR, CCPA, and privacy regulations; maintains organized vendor contract repositories.

Develops comprehensive compliance frameworks for digital marketing operations; architects data privacy governance structures; leads contract negotiation strategies for complex agreements.

Establishes enterprise legal and compliance standards for digital operations; shapes industry privacy practices and policy; advises executive team on regulatory risk and governance strategy.

Crisis Management & Team Development

Monitors digital channels for emerging issues; documents crisis response protocols and contact trees; supports training program logistics and materials preparation.

Executes established crisis communication plans across digital channels; manages peer-to-peer fundraising toolkit deployment; mentors junior staff on response procedures and best practices.

Develops comprehensive crisis response frameworks and escalation procedures; designs formal mentoring and capability development programs; leads cross-functional crisis response teams.

Establishes organizational resilience standards and enterprise crisis management capabilities; builds industry-leading team development frameworks; coaches senior leadership on reputation risk management.

Strategic Planning & Roadmapping

Assists in documenting roadmap milestones and timelines; supports data collection for strategic planning cycles under direct supervision; maintains planning documentation repositories.

Develops annual digital roadmaps for assigned channels or business units; aligns tactical activities with organizational strategy; manages execution timelines and milestone tracking.

Architects multi-year organizational digital strategies; establishes prioritization frameworks and governance models for roadmap decisions; leads annual strategic planning cycles.

Defines enterprise-wide digital transformation vision and architecture; establishes industry-leading strategic planning methodologies; mentors executive leadership on digital opportunity assessment.

Vendor & Stakeholder Management

Coordinates vendor communications and maintains contact databases; assists with contract filing and meeting logistics; tracks deliverable status.

Manages day-to-day vendor relationships and performance tracking; negotiates standard service agreements; evaluates vendor deliverables against SLAs and scope documents.

Develops vendor selection criteria and evaluation frameworks; leads complex contract negotiations; builds strategic partnerships with key technology and service providers.

Establishes enterprise vendor ecosystem strategies and governance models; creates organizational capabilities for vendor risk management; drives innovation through strategic alliances and partnership architectures.